Support notice

On behalf of Artistic Influence we wish you all a safe, happy and joyous holiday period filled with peace and love!!

Our support team will also be on holiday starting from the 25th of December to the 5th of January. If you have a support request please feel free to open a ticket during this time as all tickets will be tended to first thing on the 5th of January. 


Okay

Hello and on behalf of Artistic Influence we would like thank you for purchasing our theme!

Support Policy

Before you submit a ticket, please take a minute to read through our support policy.

Tickets within support scope:

  • Minor CSS tweaks
  • Theme setup questions
  • Elements and functions of the theme not working as intended

Tickets outside support scope:

  • Alterations to theme functionality beyond its intended use
  • Non-theme related code
  • Third party plugins or widgets that were not included in the initial theme package
  • Tumblr functions that are not part of the theme
  • Hosting or server issues

Note: It's important to us that you are happy with the theme you purchased which is why we are willing to go the extra mile and provide support for CSS/Styling tweaks, however some cases may include drastic changes beyond what your initial theme was made to do and in order to be resolved correctly need a hands on approach and to be worked on within a proper development environment, understandably this would also mean that the simplicity of a support ticket in its very nature poses many limitations on the type of support tickets we can resolve. 

Custom Project ?

If what you'd like to do is more alongside a development project, we'd love to see how we could help you bring your idea to life, simply send us an enquiry email through the email address below.

enquiries@artistic-influence.com




Wishing you success and nothing less.

The Artistic Influence team.

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