Okay

Hello and on behalf of Artistic Influence we would like thank you for purchasing our theme!

Support Policy

Before you submit a ticket, please take a minute to read through our support policy.

Tickets within support scope:

  • Minor CSS tweaks
  • Theme setup questions
  • Elements and functions of the theme not working as intended

Tickets outside support scope:

  • Alterations to theme functionality beyond its intended use
  • Non-theme related code
  • Third party plugins or widgets that were not included in the initial theme package
  • Tumblr functions that are not part of the theme
  • Hosting or server issues

Note: It's important to us that you are happy with the theme you purchased which is why we are willing to go the extra mile and provide support for CSS/Styling tweaks, however some cases may include drastic changes beyond what your initial theme was made to do and in order to be resolved correctly need a hands on approach and to be worked on within a proper development environment, understandably this would also mean that the simplicity of a support ticket in its very nature poses many limitations on the type of support tickets we can resolve. 

Custom Project ?

If what you'd like to do is more alongside a development project, we'd love to see how we could help you bring your idea to life, simply send us an enquiry email through the email address below.

enquiries@artistic-influence.com




Wishing you success and nothing less.

The Artistic Influence team.

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